Frequently Asked Questions

FAQS

In most cases all enquiries can be solved by emailing us at Clarks Designer Store. Please do not hesitate to do this with any queries you have within your experience with Clarks Designer Store.
 
Deliveries

How long will my item take to get to me & can I track my item?
Items are posted the next day after the order is taken and processed.  A tracking number will be sent in a confirmation email to let you know your item has been shipped.

UK deliveries normally take 3-5 working day depending on what time of the year it is. Around the Christmas period this may take a little longer. International deliveries normally take between 15-20 working days.

What do I do if my item doesn’t arrive?
If your item doesn’t arrive please send us an email to the customer services department. You will need to tell us the item you bought, the date you paid for the item and your tracking number.  All these details will help us respond to your problem faster.

Returns

How do I return my item?
In the unlikely event that you would like to exchange or would like a refund please take the following steps:

• Please return your item within 14 days of purchase or we will be unable to process a refund.
• Please return the item in the same condition as it was sent to you. If the item is not returned in the same condition a refund will not be given.
• Before a return is instigated, please contact us first through the message service.
• We recommend that you use a recorded delivery service to return your item as Clarks Designer Store will not be held responsible for any lost item or delayed items.

Is it possible to cancel an order?
In the event you wish to cancel your order you will need to contact us to see if your order has been processed. You are unable to cancel your order once it has been processed and confirmed. If the order has already been dispatched you can return it, please ensure you check our Returns Policy before you do this.

Payment

What payment methods are accepted by Clarks Designer Store?
Clarks Designer Store accepts the following payment methods via our website:

• Visa Credit, Visa Debit, MasterCard, Switch, Maestro, Solo, Pay Pal.
• We also accept cash on collection, cheques & postal order.

All cheques & postal orders should be made payable to Clarks Designer Store Ltd. Please be aware this will take longer to process. We will cash the cheque on day of receiving it but this may take up to 5 days to clear. Postal orders will be cashed same day on receiving it and your item will be sent the following day. Items can be collected and paid for by cash but please contact us first before doing this.